In general, the privacy and confidentiality of all communications between you and your therapist are protected. There are, however, legal and ethical requirements that may make it necessary for your therapist to disclose information from your sessions. Exceptions may include the following:

1. If there is clear and imminent risk of harm to yourself and/or others, your counsellor or therapist may be legally required to report this information to the relevant authorities responsible for ensuring your safety and the safety of others.

2. If you are under 18 years of age and disclose any sexual abuse to which you have been subjected, your counsellor or therapist is legally required to report this information to the relevant authorities. This requirement may also apply in cases involving physical abuse, neglect, or the abuse of a child, elderly person, or individual with a disability.

3. If a court order or judicial proceeding issued by a judge requires the release of client information contained in records, and/or requires your counsellor or therapist to testify in court. Examples include child custody proceedings and matters relating to mental capacity or mental state assessments.

4. The counsellors and therapists at this centre work as a team. Your counsellor or therapist may consult with other therapists and supervisors to provide the best possible care. These consultations are conducted solely for professional and supervisory purposes. Discussions focus on the case itself, and none of your personal information (such as your name, identity, address, or mobile number) will be disclosed. All staff members and therapists are bound by the same confidentiality obligations as your therapist.

Psychotherapy and counselling are general terms used to describe the process of therapeutic interaction and intervention between a therapist and a client or clients. It is not easily defined, as the process varies considerably depending on the therapist, the client, and the specific concerns presented.

There is a wide range of therapeutic approaches that may be used to address the challenges and opportunities brought by you, your family, or your group to therapy. Our services differ from a visit to a medical doctor, as therapy requires your active participation and commitment in order to be effective.

Therapy can involve both benefits and challenges. At times, it may bring up difficult emotions such as sadness, anger, fear, or other uncomfortable feelings, particularly when processing past experiences. However, therapy can also lead to many positive outcomes, including healthier patterns of thinking, improved emotional wellbeing, and more constructive behaviours.

You may also notice positive changes in your relationships and in the behaviour of those around you as a result of the changes you make in your own life. Clients frequently report greater happiness, reduced symptoms of anxiety, sadness, or stress, improved coping skills, and stronger interpersonal relationships.

The benefits of therapy vary from person to person and depend on individual goals, the therapeutic interventions used, and the ongoing practice of new skills, lifestyle changes, emotional regulation, self-awareness, and healthier patterns of thinking.

Please feel free to ask your counsellor or therapist if you would like more information about the therapeutic process and its potential benefits.

1. Psychologists: They usually have a minimum of a Master’s degree in Psychology and are specialists in the study of the mind, emotions and behaviour. They usually do psychological testing and assessments, analysis of psychological assessments, diagnosis, research, and provide consultation and therapy. Their work focus usually is on deeper trauma, disorders, chronic issues amongst others and it is usually longer term therapy which can be a couple of years.

2. Psychotherapists: This is an umbrella term that includes psychologists, counsellors and social workers. They provide a variety of treatments and interventions from medium term to long term therapy. Many psychologists who provide therapy and many counsellors who focus on deeper issues call themselves psychotherapists.

3. Counsellors: They usually have a minimum of a postgraduate degree or a Masters in Counselling. They focus on immediate and practical life challenges and help with personal and professional development. Their work involves interviewing clients, helping to assess the situation or challenge and to understand their challenges. The intention is usually problem solving with a plan of action and is solution focused. Counselling is generally shorter term therapy which is anything from 3 to about 15 sessions or so depending on needs.

We offer a wide range of services to support different needs and goals. You may wish to explore our Services page to learn more about the various therapeutic and wellbeing services available.

Alternatively, if you are unsure which service may be most suitable for you, please feel free to email us with your requirements. Our team will be happy to guide you and recommend the most appropriate support for your situation.

We have a wide range of options. You can choose amongst the options below:

1. Face-to-Face at our office

2. Online via Zoom or Skype

3. Phone call

4. Email

You may also choose a hybrid approach, combining face-to-face and online sessions, or any other arrangement that suits your needs.

We have a few therapists that you can choose from.

Go to our Psychotherapists/Counsellors tab and choose your preferred therapist. From there, you will be guided to fill in your particulars and a preferred date, time and medium of therapy. While we cannot guarantee that the slot is available based on your initial preference, and do rest assured that the therapist will connect with you to arrange a mutually agreed date and time if this happens. We are committed towards a collaborative relationship.

You can connect with your therapists to reschedule. Kindly help to inform your therapists at least 24 hours before your appointment time if you need to reschedule as they can then schedule other clients who may have urgent needs to receive therapy.

We understand that, from time to time, you may need to reschedule an appointment due to illness or unforeseen commitments. We kindly ask that you inform your therapist at least 24 hours in advance whenever possible.

Where possible, rescheduled appointments should take place within 30 days of the original appointment date. While we do not impose a limit on the number of rescheduled appointments, we may discuss this with you if there are frequent or consecutive rescheduling requests. This allows us to better understand your needs and explore alternative arrangements that may better support your therapeutic journey.

All therapists are required to keep case notes after each session. All records, including case notes and assessments, are locked and kept strictly confidential. Client records are kept for 3 years only after which they are shredded or permanently deleted.